Kontext Platform
Console

Password Reset & Recovery

Learn how to reset your password and recover access to your Kontext Platform account.

If you’ve forgotten your password or need to reset it for security reasons, this guide will walk you through the complete password recovery process.

Forgot Your Password?

Requesting a Password Reset

  1. Navigate to the login page

  2. Access the password reset form

    • Click “Forgot Password?” below the login form
    • You’ll be redirected to the password reset request page

  3. Enter your email address

    • Provide the email address associated with your account
    • Click “Send Reset Link”
    • Check your email for the reset instructions

What to Expect

After requesting a password reset:

  • You’ll receive an email from Kontext (no-reply@kontext.tech)
  • The email will contain a secure reset link
  • The reset link is valid for a limited time (typically 24 hours)
  • If you don’t see the email, check your spam/junk folder

Resetting Your Password

  1. Open the reset email

    • Check your inbox for the password reset email
    • Click the “Reset Password” button or link in the email

  2. Create your new password

    • You’ll be redirected to the password reset page
    • Enter your email address to confirm your identity
    • Choose a new strong password that meets the requirements:
      • At least 8 characters long
      • Contains uppercase and lowercase letters
      • Includes at least one number
      • Contains at least one special character
    • Confirm your new password by entering it again

  3. Complete the reset

    • Click “Reset Password”
    • You’ll see a confirmation message when successful
    • Your old password will no longer work

Password Requirements

Your new password must meet these security requirements:

  • Minimum length: 8 characters
  • Uppercase letters: At least one (A-Z)
  • Lowercase letters: At least one (a-z)
  • Numbers: At least one (0-9)
  • Special characters: At least one (!@#$%^&* etc.)

The password strength indicator will help you create a secure password.

Troubleshooting

If you encounter issues during the password reset process, here are some common problems and solutions:

Reset Link Issues: Reset links expire after 24 hours for security reasons. If your link is invalid or expired, simply request a new password reset from the login page and use the most recent email you receive. If the link does not work, try copying and pasting the full URL from the email into your browser, ensuring no characters are missing. Sometimes, switching to a different browser or device can help resolve the issue.

Email Not Received: If you do not receive the password reset email, first check your spam or junk folder for messages from no-reply@kontext.tech. Mark the email as “Not Spam” if you find it there. Email delivery can sometimes be delayed, so wait a few minutes and ensure you entered the correct email address. If needed, request another reset link. Make sure you are using the email address associated with your account. If you have changed your email or no longer have access to it, contact support for assistance.

After Password Reset: Once you have reset your password, use the new password to log in. If you experience login issues, try clearing your browser cache and cookies, or use a private/incognito window. If you have two-factor authentication (2FA) enabled, you will still need your authenticator code or backup codes to log in. Your 2FA settings remain unchanged after a password reset.

If you continue to have trouble accessing your account, contact our support team with your username, registered email address, and any error messages you are seeing. Our team will help verify your identity and restore access.

Account Security

Best Practices

For best security, use a unique, strong password for your Kontext account and enable two-factor authentication (2FA). Keep your recovery email up to date, log out of all devices after a reset, and update any saved passwords. Avoid reusing passwords from other sites, and contact support immediately if you notice suspicious activity.

If You Suspect Unauthorized Access

If you believe someone else has accessed your account:

  1. Change your password immediately
  2. Enable two-factor authentication
  3. Review your account activity
  4. Contact support if you notice suspicious activity
  5. Update recovery information

Getting Additional Help

If you continue to have trouble accessing your account:

  • Contact our support team with details about the issue
  • Provide your user ID or registered email address
  • Include any error messages you’re receiving
  • Our team will help verify your identity and restore access

Remember: Never share your password with others, and always use the official Kontext Platform website for password resets.